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THE MOST FREQUENTLY ASKED QUESTIONS

Do I have to make a registration to use the website?

It is recommended to you to make a registration on the website, but not it’s required. In order to be able to buy products from the market or to enroll in training, it is necessary to register on the site. However, you can visit the site as a “guest” without registration, but then you will have limited opportunities. In both cases, with and without registration, you will have access to the Freebies section.

How can I buy products from the market?

To buy products from the market you need to select a product and click “Buy”. You will then be taken to the payment page. If you do not have a registration, you will first need to fill in the data to create an account on the site and be able to complete your purchase. Once you have successfully created an account or already have one, you will be able to choose a convenient payment method. Depending on the method of payment, you will receive instructions on how to pay for the product. As soon as you make a purchase order, you will receive a proforma invoice for the payment. When we register your payment as successful, you will receive an email that the payment was successful and you will be able to download the purchased product. You will also receive an original invoice for the payment by email.

How can I sign up for an online course at 3D Lab?

To sign up for online training, you must go to the “Training” page and choose a course. After selecting training a page with full information about the course will open. To enroll you need to select the “Sign up for the course” button. A window with the payment steps will open. If you do not have registration in the website, you will need to fill in your details to complete the training enrollment.

ALL OTHER QUESTIONS

FIRST STEPS AND REGISTRATION IN OUR LABORATORY

What is 3D LAB?

We have created our virtual laboratory 3D Lab, as an online platform that brings together a variety of high-quality resources and online training in the field of 3D visualization. This brings together CG Market with a variety of resources for your projects and online training in the field of 3D visualizations. We believe that the two units in the 3D Lab – CG Market and the trainings complement each other and together create an online space to help every artist working in the field of visual arts.

Do I have to make a registration to use the website?

It is recommended to you to make a registration on the website, but not it’s required. In order to be able to buy products from the market or to enroll in training, it is necessary to register on the site. However, you can visit the site as a “guest” without registration, but then you will have limited opportunities. In both cases, with and without registration, you will have access to the Freebies section.

What do I get when I make my registration on the site?

After registration on the site, you will be able to use the platform more conveniently and easily in the future. By registering, you create your personal place in the 3D Lab. After registration you will have created an account, from which you will subsequently have quick access to the products purchased from the market, you will be able to watch the trainings and track your payments and invoices. Also, only after registration, you will be able to take advantage of our loyalty program on the site “3D Lab Union”, which will allow you to easily exchange your accumulated points (“Gems”) for real discounts on products from the site.

How can I make my registration on the site?

To register on the site is enough just to fill in your email address. It is possible to register before making a purchase or to fill in your data during the purchase process.

What should I do if I forget my password for the site?

If you forget your password for the site and can not log in, you need to click “Forgot Password”. You will receive a link in the email, from which you will change your password and you will be able to re-enter the site.

Can I change my current site password?

Yes, you can change your current password when you are logged in to the site. You need to go to your account, then to the “Edit Account” tab. From here you will be able to enter your current password, then enter the new password you have chosen and confirm it.

What is my username on the site and can I change it?

In our site 3dlab.bg, each user has two types of names – “System username” and “Visible username”. Initially, the two names coincide. Your “System username” is automatically generated based on your e-mail address used for registration and cannot be changed at a later stage and is not visible anywhere on the site after that. For example, if you use the email address temp@gmail.com to register on the site, your username will be generated automatically and it will be “temp”. However, in the “Edit Account” section, you can choose what name to use to display your account on the site. If you enter another name in the “Visible name” field in the “Edit account” tab – this will be your new name with which you will be present on the site and this name will be displayed for your account name and your reviews and comments. The “Visible username” can be changed, while the your “System username” for the site cannot, and changing the “Visible username” does not change your “System username” accordingly.

Can I change the email I used to register on the site?

Yes, you can change the email you have registered with. To do this, you must be logged in to the site and from your account go to the “Edit Account” tab. Here you will be able to change not only your email but also your name, username and enter a new password.

Is my account and personal data on the site protected?

Yes, your account is password-protected, and your password is generated automatically and after changing it on the site, no one but you can access it. Your personal data on the site, on the other hand, is protected under the GDPR.

3D Market in LABORATORY?!

Can I buy a product from the site without registration?

No, at the moment there is no possibility to buy products from the market or training, without having registration on the site.

How can I buy products from the market?

To buy products from the market you need to select a product and click “Buy”. You will then be taken to the payment page. If you do not have a registration, you will first need to fill in the data to create an account on the site and be able to complete your purchase. Once you have successfully created an account or already have one, you will be able to choose a convenient payment method. Depending on the method of payment, you will receive instructions on how to pay for the product. As soon as you make a purchase order, you will receive a proforma invoice for the payment. When we register your payment as successful, you will receive an email that the payment was successful and you will be able to download the purchased product. You will also receive an original invoice for the payment by email.

What will I get after I buy a product from the market?

The products you buy from the market will be in the form of .zip files. These files will contain all the necessary components of the product. Most often, the .zip file will have the following file types: .max file that contains the 3D model itself; exported version the model to .fbx and .obj files; a folder with a preview of the model itself; textures folder  (if needed). It is possible that the content for the different 3D models in the market is different – for each model, there is a specific “Description” and “Additional information” on the product page in the market.

How to download the purchased products from the market?

Once we register your payment as successful, you will be able to download the purchased products in the email that confirms the successful payment. Also, purchased products can be downloaded from your account on the site from the “My Downloads” section. When you have purchased certain products, you will be able to download them from the market itself by opening the relevant product page. You will see that you have a “Download” button instead of a “Buy” button.

Do I have limits on the number of downloads of a purchased product?

No, you have no limit. Once a product has been purchased, you can download it an unlimited number of times from the site.

When will I access the 3D model I bought from 3D LAB?

The product becomes active for download from the site as soon as your payment is approved through our system. To a large extent, this depends on the payment method you choose. Debit and credit card payments are reported the fastest – usually immediately, but may take a little longer, depending on the bank that issued the debit or credit card. It can take the longest to approve a bank transfer payment – up to 3 business days.

What can I do with the products from the website?

What is “Product” from the website 3dlab.bg?

“Product” and “Products” is everything that is sold and you can download from our site 3dlab.bg – 3D models, textures, HDRI, training, Freebies, etc.

Do I have the right to use purchased 3D models and textures in my personal, commercial or educational projects?

You can use the purchased Products in your personal, commercial and educational projects, if you do not violate the rules defined in the “Terms of Use” of the website, and the following basic principles:

  • you do not resell, rent under any kind of any of the products that you have purchased / downloaded from the site 3dlab.bg and / or are owned by 3D Lab Academy Ltd.
  • do not include the Products in groups with other products you sell
  • you do not distribute Product (s) or its modifications (even parts of the respective Product (s))
  • do not use our Products in projects that are not protected from retrieval of a Product from other users
  • do not use textures in logos, watermarks or trademarks of any kind.

Can I use Products from the site to create a logo / trademark?

The short answer is No. Our Products cannot be used to create logos and trademarks of any kind.

Do I have the right to use the products from the “Freebies” section in my personal, commercial or educational projects?

You can use the products from the section Freebies in your personal, commercial and educational projects, if you do not violate the rules defined in the “Terms of Use” of the website, and the following basic principles:

  • you do not resell, rent under any kind of any of the products that you have purchased / downloaded from the site 3dlab.bg and / or are owned by 3D Lab Academy Ltd.
  • do not include the Products in groups with other products you sell
  • you do not distribute Product (s) or its modifications (even parts of the respective Product (s))
  • do not use our Products in projects that are not protected from retrieval of a Product from other users
  • do not use textures in logos, watermarks or trademarks of any kind.

Do I have the right to use the products in plugins or software that I develop?

No, as this is considered resale / lease of our products.

Can I resell 3D models from 3D Lab ?

Can I use 3D models from 3D Lab in scenes that I sell, give away for free, or include in packages with other products?

No, as this is considered resale / lease of our products.

Can I resell textures from 3D Lab ?

Can I use 3D Lab textures in materials (shaders), scenes, or 3D models that I sell, give away for free, or include in packages with other products?

No, as this is considered resale / lease of our products.

Can I change the 3D Lab products ?

Can I change the 3D Lab products in any way and sell them, give them away for free or include them in packages with other products?

No – you cannot violate the defined rules in the “Terms of Use” of the site, and the following basic principles:

  • you do not resell, rent under any kind of any of the products that you have purchased / downloaded from the site 3dlab.bg and / or are owned by 3D Lab Academy Ltd.
  • do not include the Products in groups with other products you sell
  • you do not distribute Product (s) or its modifications (even parts of the respective Product (s))
  • do not use our Products in projects that are not protected from retrieval of a Product from other users
  • do not use textures in logos, watermarks or trademarks of any kind.

Online Courses in 3D Lab

How can I sign up for an online course at 3D Lab?

To sign up for online training, you must go to the “Training” page and choose a course. After selecting training a page with full information about the course will open. To enroll you need to select the “Sign up for the course” button. A window with the payment steps will open. If you do not have registration in the website, you will need to fill in your details to complete the training enrollment.

How will I access online training?

The speed of access to training largely depends on the payment method you choose. Debit and credit card payments are reported the fastest – usually within an hour. It can take the longest to approve a bank transfer payment – up to 3 business days. Once we register your payment as successful, you will receive a confirmation email for a successful payment. You will then be able to access the training from your profile on the site by going to the “My Courses” section or from the “Trainings” menu and selecting the course you have chosen.

Is the access to training restricted somehow?

No, there is no restriction on access to training. Once you enroll in training in 3D Lab it gives you constant access to video lessons. There is also no limit to the number of lessons watched, you can watch an unlimited number of times all video lessons.

How can I download the work files to the training?

The work files contain files through which you can practice what is shown in the lesson. To download the files, you need to open the relevant video tutorial from the course and under the video player, you will see a button to download the relevant files. After pressing the button you will download the files.

Can I ask questions during the training?

Yes – you can do this by e-mail: office@3dlab.bg

You can also share an opinion or recommendation on this e-mail.

In what language is the training conducted?

Most trainings in 3D Lab are offered in Bulgarian and English, and it should be borne in mind that the different language versions are different Products. You have the opportunity to choose the appropriate course and the appropriate language when purchasing and enrolling in the training.

Are there any requirements for the level of students?

For each course, the specific requirements for the students are described in the description of the training itself. Most training requires students to have at least a basic knowledge of software, good computer literacy and a minimum knowledge of English. Our advice is to get familiar yourself with these requirements in detail from the description of the specific training.

Are there any technical requirements so I can watch the course?

This information is indicated for each course separately in the training description.

What is the duration of the course?

The course “Visualization of an interior project – Scandi Interior” contains over 12 hours of video lessons, organized in 7 main modules. We recommend watching and practicing a maximum of one module per week in order to understand, test and master what is shown.

Do I receive a certificate of completion at the end of the course?

Yes, after watching the last lesson of the course you will receive a certificate in .pdf format according to our sample for completed training.

Scandi Interior - Software used and Hardware requirements.

For more information, please check this file.

What are these free things?

What is Freebies?

Freebies is our page where we will publish completely free resources. There will be different types of downloads – free 3D scenes, bundles, graphic resources and more. The idea of each Freebie is to give additional value, absolutely free of charge and to facilitate the work process of CG artists. In addition to Freebies, you can also check the free content on the site in CG Market – 3D models, textures and scripts.

How can I download Freebies?

Absolutely nothing is required to download free resources from Freebies. You do not need to register on the site, share the page on social networks (although we will be grateful if you share it so more people can take advantage of it), you just need to click on the “Download” button.

What can I do with downloaded Freebies ?

Can I use the downloaded Freebies in my personal, commercial and educational projects?

You can use the products from the section Freebies in your personal, commercial and educational projects, if you do not violate the rules defined in the “Terms of Use” of the website, and the following basic principles:

  • you do not resell, rent under any kind of any of the products that you have purchased / downloaded from the site 3dlab.bg and / or are owned by 3D Lab Academy Ltd.
  • do not include the Products in groups with other products you sell
  • you do not distribute Product (s) or its modifications (even parts of the respective Product (s))
  • do not use our Products in projects that are not protected from retrieval of a Product from other users
  • do not use textures in logos, watermarks or trademarks of any kind.

Few administrative and financial points.

What are the payment methods on the site?

We currently offer two main payment methods on the site:

  • With debit / credit card – after selecting this type of payment you will be transferred to a page where you will have to enter the card data – cardholder’s name, card number and cvc code. Before paying, make sure that the card has not expired and has the necessary amount of money. For greater security, most banks have already introduced an additional code that must be entered when paying. At each bank the code is sent by a different method, you can have the code in advance and it is permanent, and in other cases it is dynamic and you need to request it during the transaction, and you will receive it in the form of sms with a certain time validity. If during the transaction you need to enter such an additional security code and you do not have it, please contact your servicing bank;
  • Bank transfer – you will receive a proforma invoice payment, which will contain our bank details. As a purpose of payment, you must write down the number of the proforma invoice for which you pay. Payment can be made at a physical branch of a bank or if you have active online banking, you could also make the online transfer;

Will I receive an invoice for the payment I made?

Yes, for each payment you will receive an original invoice, which is sent to the email which you have used for a registration in the website. Additionally, you can download invoices from your account in the “My Orders” section.

Can I claim back the amount paid for a product from the market or for paid training?

Yes, you can. Our main goal is what you buy from the site will be useful and valuable for you. You can write to us at office@3dlab.bg, with your valid reasons, within 14 days of purchasing a product from the market (3D models and textures) and within 30 days of purchasing training with a request to recover the amount. We will do our best to refund the amount paid. Describe the exact cause and we will try to fix the original problem. Sometimes it can be our technical error related to the many aspects of the finalization of the product, which we can easily eliminate and you get the final product for which you paid with eliminated errors. The next option is to offer you a similar product with which you can replace the product you want to return. We guarantee a full refund only in cases when the ordered product has errors that we can not be fixed frim our side or when we can not help in any other way to eliminate the problem, or the product itself is described with large differences from the actual parameters, from where you can be misled about the content. In case of wrong purchase of a product, we can offer replacement with a correct one.

Points received for rewarding from our loyalty program – 3D Lab Union, which are accumulated as “gems” based on a product returned in this way, will be removed from the relevant buyer profile.

Please contact us for assistance in case of problems with our Products.

Please note that 3D Lab reserves the right to limit or deny the right to a refund for products that are not defective or purchased more than 14 days ago for 3D models and textures or 30 days for training before requesting a refund.

Can I delete my account on the site?

Yes, you can. For this purpose, write to us at office@3dlab.bg that you want us to delete your account and within 10 days, the site administrator will delete your data from the site. Please note that this option is irreversible. Products you have purchased from the market and / or recorded training will be deleted along with your account.

Loyalty program “3D Lab Union”

What is the 3D Lab Union program about?

3D Lab Union is our loyalty program, with which we, the team of 3D Lab Academy have the opportunity to thank our customers for their support and understanding. By participating in the program you will have the opportunity to enjoy big discounts, based on points earned.

Here you can find the general conditions of the program.

What are “exchange points”?

The points that are collected and used for a direct discount are called “Gems”. For each item corresponds a certain discount from the next purchase on the site. These points can be used only in our website 3dlab.bg to generate a discount and do not make sense of any virtual currency. For every 1 euro with which you have paid for a product on the website 3dlab.bg you will receive 10 Gems (exchange points).

How to accumulate points (gems)?

Gems (exchange points) are automatically generated based on your purchases on the website 3dlab.bg according to the total amount of the order and then automatically added to your personal profile, which also means that the accumulated points can be used only by you through your profile.

How can I exchange gems for discounts?

During the order process of a Product from the site 3dlab.bg there will be a section in which you will be able to make an active option for using a discount with the accumulated gems (exchange points).

What discounts can I use with the accumulated points (gems)?

For every 1000 gems you can use a discount of 4 leva. The maximum percentage discount on the value of the entire purchase can reach 80%.

How do I know how many gems I have?

Information about the available gems (exchange points) will be shown in your personal profile.

Gems - do they expire?

Gems do not have validity over time (they do not expire), you can accumulate and use them as you see fit.

YOU HAVE MORE QUESTIONS

If you do not find an answer to your question, we will be happy to cooperate and discuss all your inquiries and suggestions. You can contact us at the indicated contacts.

0876-17-48-01 / 0876-56-56-09

OFFICE@3DLAB.BG

CONTACT US